Sofas & Stuff terms and conditions
15% OFF on all products
The 15% off sale is applicable across all products, including sofas, beds, sofa beds, chairs, and footstools.
All items in our clearance section on the website and in-store are excluded from this offer.
There is no minimum spend required to qualify for these offers.
Our 15% OFF discount is valid online and in-store.
Showroom opening hours vary – see opening times.
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50% OFF furniture in our Limited-Edition Peruvian Collection
50% OFF all products in our Peruvian Collection, available on-line and in-store.
The 50% off promotion is applicable on the Peruvian collection only.
Bolster and scatter cushions in the Peruvian collection are excluded in this offer.
View our Limited-Edition Peruvian Collection here.
There is no minimum spend required to qualify for these offers.
This discount is valid online and in-store.
Showroom opening hours may vary – see opening times.
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1. Promotional activity
There is no additional discount on clearance items to that already displayed on the website or within the showroom.
1.1 During periods of promotional activity, only one offer or discount is valid at any one time.
1.2 No offer can be used in conjunction with any other offer.
1.3 Quotes given out in promotional periods are only valid until the stated expiry dates for that promotion.
1.4 No offers can be used in the purchase of clearance items.
1.5 Free delivery promotions are for standard delivery only. Free delivery applies to delivery orders to Mainland UK and Scotland postal addresses only. It does not include deliveries to other countries, nor does it include delivery to areas with difficult access; through windows or flights of stairs without lifts.
2. Information about us
2.1 sofasandstuff.com is a site operated by Sofas & Stuff Limited ("Sofas & Stuff / we").
2.2 We are registered in England and Wales under company number 06961589 and with our registered office at The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER.
2.3 Our main trading address is The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER Our VAT number is 975 5512 88.
3. Availability
The Products on our site are available for purchase and delivery only within the United Kingdom. If you require delivery outside of these territories, please contact Sofas & Stuff directly and additional terms and charges may be applicable.
Extended Oders by 5th November for Pre Christmas deliver. Due to extra extra capacity at our factory we can now take more orders.
4. Your status
To be eligible to purchase Products on this website you must:
(a) be capable of entering into binding contracts; and
(b) be at least 18 years old.
(c) provide your real name and contact details (including e-mail); and
(d) a valid delivery address in the United Kingdom.
5. How the contract is formed between you and us
5.1 By purchasing online, you agree to our Terms and conditions. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this means that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and to acceptance by us, and we will confirm our acceptance to you by sending you an e-mail that confirms that your order has been received, (the sales order acknowledgement). The contract between us (Contract) will only be formed when we send you the Sale Order Acknowledgement. We reserve the right to refuse to supply any individual or company.
5.2 The Contract only applies to those Products which appear on the Sales Order Acknowledgement. We will not be obliged to supply any other Products which may have been part of your order until the such Products has been confirmed in a separate Sales Order Acknowledgment.
5.3 You are responsible for checking and confirming that all details of your order are suitable for your requirements, including specifications, measurements, dimensions, features, fabric, access, and delivery.
5.4 Your order with us shall constitute:
(a) your agreement to these terms and conditions; and
(b) confirmation that you meet the eligibility requirements of condition 3
5.5 Any typographical, clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document issued by us will be subject to correction without any liability on our part.
5.6 Sofas & Stuff Ltd reserve the right to cancel any order, up to the point of despatch, for any product we are unable to fulfil or we feel the quality of the product does not meet our standards.
6. Product specifications
6.1 The details, makes and designs of our Products are constantly changing and we reserve the right to change the specification of our Products without prior notice in relation to future sales. You should check our website for details.
6.2 Products supplied to you may differ as a consequence from those on display or advertised. Unless agreed with you, the Products supplied will be of equivalent value, functionality and appearance. Any significant variations will be notified to you.
6.3 Leather Products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Some leathers will show natural marks and scars on the hide. Some leathers will mellow with age and exposure to sunlight and heat.
6.4 We will endeavour to match the colour and texture of the fabric of your Product to the samples chosen as accurately as possible, but variations in both the colour and texture may occur.
6.5 Whilst we measure our furniture as accurately as possible, it is handmade and small variations can occur. We therefore allow a 3cm tolerance with all our stated measurements.
7. Cancellation and amendment of orders
7.1 Goods made to the consumer’s specifications or clearly personalised (made to measure) cannot be cancelled, refunded, or exchanged. However, in certain circumstances, and entirely at our discretion, we may issue a credit towards a new purchase. If an order is accepted for return, a restocking fee of 25% will apply, with the remaining 75% issued as a credit note towards a future purchase. Refunds will not be provided in any case.
7.2 The Distance Selling Regulations do not apply to a Product that is made or assembled especially for you ("made to measure"). Therefore once we have accepted an order from you that is for a made to measure Product, you do not have the right to cancel it, though we may do so with the incurrence of a 25% restocking fee. This is entirely at our discretion.
7.3 To cancel a Contract, you must inform us in writing or by telephone and we will confirm cancellation, terms and details by email. You must also contact us as soon as possible (but in any event within the 7 days) of receipt of your order. We will make arrangements to collect the furniture as soon as possible after you notified us. Products must be returned to us in the same condition in which you received them.You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right to retain the purchase price of the Product or a reasonable percentage of the purchase price as compensation for any damage to the Products and for our additional costs incurred.
7.4 Genuine returns for Products delivered within the UK which are notified to us within 7 days and returned in the same condition in which you received them will not incur additional return delivery charges. We will also repay you the original delivery charge that you paid for the order.
7.5 No order can be cancelled after seven days from delivery. This clause does not affect other legal remedies that you may have, for example, where the Product is faulty.
7.6 If you realise you need to amend an order prior to delivery please contact us on 0808 1783211. If you amend your order there may be changes to your delivery date or charges and/or the price of the Products.
7.7 Prior to ordering please check the dimensions of the Product(s) you are proposing to order to ensure they will fit into your chosen location for them.
8. Availability and delivery
8.1 Our standard delivery charge is £99.
(a) Our standard delivery charges do not apply for orders with 4 pieces and over or for our Clearance items. We charge £159 for 4 - 5 pieces. £219 for 6 - 9 pieces. For 10 pieces or more please ring us on 0808 1783211 for a quote. Delivery of clearance items is charged depending on the size and number of pieces, and your location. Please contact the showroom you wish to purchase from for an individual quotation.
8.2 It is the responsibility of the customer to inform Sofas & Stuff, at the time of ordering your furniture, of any difficulties that maybe encountered when delivering to your property.
(a) Safe access to the room of choice must be considered, ensuring the route is clear. Sofas & Stuff are only responsible for delivery to your front door. Any cost incurred, affecting the delivery, will not be the responsibility of Sofas & Stuff. This includes doors or window removal.
8.3 As much as we would like it to be otherwise, we can not be held responsible for any damage found on your furniture after delivery if you do not allow us to unwrap it for your inspection. We will contact you to notify you when your Products are due to be available and, subject to the separate provisions below relating to customers resident outside mainland UK, will arrange a time and date for delivery to the address specified by you. We will also provide you with a telephone number that you may call the day before your agreed delivery date to receive confirmation of the two-hour time slot within which your order should arrive.
8.4 During peak delivery times (November & December) & during delivery promotions*, we ask that you accept the first date offered to you by our delivery company. Failure to agree to this date will negate any further guarantees regarding the timing of your delivery. During these high volume periods, delivery slots can not be guaranteed due to limited availability. * - Delivery promotions include Guaranteed Delivery by Christmas & free delivery promotions.
8.5 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation unless there are exceptional circumstances. Occasionally a delivery date may be postponed. This may occur for various reasons for example material shortages, import delays, higher than anticipated demand for a product, adverse weather conditions or vehicle breakdown. We will keep you informed if a postponement is necessary and discuss revised timescales with you. We are not liable for any charges you may incur due to delayed or cancelled deliveries.
8.6 If you require delivery outside of the UK or if you have specific additional delivery requests, and if we can, we will recommend a delivery company for you to contact about your specific request. Please contact us for further details.
8.7 If you are unable, for whatever reason, to take delivery of your Products on the confirmed delivery date, or cancel the delivery less than 48 hours in advance, we reserve the right to charge you an additional £105.00 for any subsequent deliveries.
8.8 We are normally unable to store items for longer than 3 weeks after the due delivery date (free of charge) in our warehouse but in exceptional cases we can keep items for a further 2 weeks at a charge of £20 per item per week
8.9 If we accidentally damage a Product in the course of delivery, then our liability for that damage is limited to the repair or replacement of that Product or for a refund of your purchase price.
8.10 Time of delivery of a Product is not of the essence in this agreement.
8.11 We endeavour to ensure that our delivery team are polite and exercise all reasonable skill and care in delivering the Product to you and in its assembly. To the fullest extent permitted by law we shall not be liable to you for any accidental damage to your property or person resulting from our delivery of the Products.
8.12 The delivery service provided by us is to a room of your choice. We will also remove the packaging from the Product to enable you to inspect the Product. A signature will be required to acknowledge delivery and that the Product is in perfect condition. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed has received delivery and of the condition of the Product at the time of delivery.
8.13 You must check the condition of the Products upon delivery and inform the delivery carrier of any defects or problems with the Products at that time. The delivery carrier will direct all queries at this stage to us and we will endeavour to agree a means of curing such defects or problems with you. If you choose not to have the Products unwrapped at the time of delivery, we do not accept responsibility for any defects or problems that would have been revealed by a proper check of the unwrapped Products upon delivery.
8.14 Your Products will be constructed to the highest possible standards. Please ensure that you read and adhere to the care instructions relating to your Product on our website.
9. Risk and title
9.1 The Products will be at your risk from the time of delivery to you.
9.2 Ownership of the Products will only pass to you when we have received payment in full of all sums due in respect of the Products, including delivery charges.
9.3 Payment in full is to be taken at the point of sale. Delivery cannot be arranged until Sofas & Stuff Ltd has been paid in full.
10. Price
10.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
10.2 Sofas & Stuff will not honour pricing mistakes on either the website or in-store. If a pricing mistake is discovered after a customer has paid, customers will still be asked to pay the extra if they have been undercharged originally, or we will refund the amount that has been overcharged.
10.3 These prices include VAT but do not include our delivery charges. For information on our delivery charges please click here.
10.4 Prices are liable to change at any time, but changes will not affect orders for which we have already sent you a Dispatch Confirmation.
10.5 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
10.6 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
10.7 No offer or promotion can be used in conjuction with any other offer, promotion or discount.
10.8 You can pay for your order using Visa, MasterCard, Delta, cheque, cash or BACS.
11. Our refunds policy
11.1 When you return a Product to us:
(a) Because you have cancelled the Contract between us within the seven day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you, and we will arrange for collection of the Product at our cost. If we are unable to collect the Products at the agreed time due to your actions, we reserve the right to make a charge for any subsequent collection of the Products with a fee of £85.00. Products returned to us must be in the original condition in which they were delivered to you and must not be damaged and must be in a re-saleable condition.
We reserve the right to make a deduction from the amount refunded where returned Products show signs of wear and/or damage. The deduction is entirely at our discretion.
(b) Mattresses must be returned unused & still in their original packaging.
(c) Our returns policy is available on all sofas, beds & chairs that have been purchased through our website.
(d) Or any other reason (for instance, because You have notified us in accordance with clause 21 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full.
11.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
11.3 We are happy to accept Customers fabric to go on our furniture. We do so solely on the basis that should something go wrong in manufacture we will endeavour to put it right to the best of our ability. However, we can not refund sums we have never received, ie the costs of said fabric, should something go wrong.
11.4 All our clearance pieces are sold-as-seen and are non-returnable and non-refundable.
12. Our liability
12.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
12.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
12.3 This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
13. Samples
13.1 You can obtain up to 8 free fabric samples from us through the order process prior to ordering our Products, to enable you to visualise what the material will look like. While we try to ensure that the Products are as similar as possible to those displayed on-line or through fabric samples, there may be natural variations & even dye batch variation.
13.2 If you require additional or further fabric samples, we reserve the right to make a charge.
13.3 We are happy to accept Customers fabric to go on our furniture. We do so solely on the basis that should something go wrong in manufacture we will endeavour to put it right to the best of our ability. However, we can not refund sums we have never received, ie the costs of said fabric, should something go wrong.
14. Wooden frame lifetime guarantee
14.1 The guarantee described in clause 14.2 below applies in addition to your legal consumer rights. This guarantee applies to all sofas purchased after 1st March 2023. This guarantee also does not cover items used for rental or commercial purposes. Please note this guarantee applies to furniture based in mainland UK only.
14.2 All upholstered Products except beds and mattresses, carry a lifetime guarantee, with mattresses guaranteed for 10 years, and beds guaranteed for 10 years against structural damage as a result of warpage and/or breakage of frames.
(a) Feet: within 1 year of purchase if there is an issue, will look into the problem.
(b) Fabric: if the customer believes there is a fault this will only be looked at within 1 year of purchase.
(c) Seat and back cushions have a one year guarantee from the date of delivery.
(d) Clearance: sold as seen with no guarantee.
In the event of a claim under this guarantee being made against your Product the following will apply:
(a) We will require proof of purchase.
(b) We will either arrange a visit to inspect the products or arrange for collection of your Product at our cost and will carry out an inspection; If there is a genuine fault with the product that is due to faulty workmanship we will either repair the Product or provide you with a replacement. In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.
14.3 The guarantee may not be transferred.
14.4 The guarantee does not cover fair wear and tear, neglect, abuse or misuse of your Product, loss or damage (including rusting and corrosion) due to unreasonable exposure to water or weather; loss or damage due to fire, smoke, explosion, lightning, sunlight, infestation by animals or boring insects (i.e moths), or theft, or accidental damage or loss caused by a third party.
14.5 We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered Products, over and above the value of the Products themselves. This does not affect your statutory rights.
14.6 The guarantee is limited to upholstered Products sold and retained in the United Kingdom mainland, and used solely for private and domestic purposes.
14.7 Furniture Protection Details of our Stainguard furniture protection scheme are available on request. Separate terms and conditions apply.
15. Fabrics Online
15.1 Samples
Please note that samples ordered through our website are intended as a representation of the colour and texture of a fabric and may not show the full design.
(a) We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics,and small variances may occur. The samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only.
(b) Every effort is made to ensure that the fabrics we supply correspond as closely as possible to our samples. However, variations in colour between batches may occur from time to time during normal manufacturing processes. We cannot guarantee that any fabrics we subsequently supply will match exactly the samples sent to you.
(c) If a particular shade is critical, then please contact your local showroom to order a stock sample (a sample taken from a reserved roll of current stock).
(d) All samples of materials shown on our website are subject to availability.
15.2 Order Process
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
(a) After you place an order, you will receive an email from us acknowledging that we have received your order. However, order acceptance and completion of the contract will only occur when we send you a Dispatch Confirmation email.
(b) If we are unable to supply you with the fabric ordered, for example because the product is not in stock or no longer available, we will inform you of this by email and we will not process your order. If you have already paid for the fabric, we will refund you the full amount as soon as possible.
15.3 Product Prices
(a) The price of a product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
(b) Purchases made from outside the UK will automatically be converted into Sterling at the time of purchase.
(c) Prices for our products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.
(d) We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information is entered onto the system. It is always possible that, despite our reasonable efforts, some of the fabrics on our website may be incorrectly priced. If we discover an error in the price of any product you have ordered, we will contact you as soon as possible to inform you of the error and we will give you the option of continuing to purchase the products at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if a pricing error is obvious and could have reasonably been recognised by you as a mispricing, we do not have to provide the product to you at the incorrect (lower) price.
15.4 How to pay
You can only pay for products using a debit card or credit card. All payments must be made in advance, but we will not charge your debit card or credit card until we dispatch your order.
15.5 Delivery
(a) Delivery is free-of-charge with mainland UK
This does not apply to hard-to-reach areas of the UK or International deliveries.
For International, European and UK offshore deliveries, specific quotations for delivery costs will be given. Please ring 0808 1783211 or email us at: advice@sofasandstuff.com.
(b) We use third party carriers. We aim to dispatch all fabric orders within 7 days of confirmation of order. Overseas orders will be shipped within 4 weeks.
(c) All quoted delivery times are estimates only.
(c) You will become the owners of the products you have ordered when they have been delivered to you. Once they have been delivered to you, they will be held at your own risk and we will not be liable for their loss or damage.
15.6 Returns
(a) Please ensure that the correct fabric and meterage as ordered has been received by you before cutting. No fabric will be accepted for return, unless it is faulty, after it has been cut.
(b) We cut our fabrics specifically for each order, which means they are non-returnable.
(c) Where goods are received by you that are faulty, damaged or there is a shortfall then we must be notified within 7 days of receipt for replacement goods to be sent free of charge. If you believe you have faulty goods please contact support@sofasandstuff.com or call 01798 300353 Option 2.
15.7 Our liability
If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at your option either to make good any shortage or non-delivery; to replace any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question.
15.8 Circumstances beyond our control
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs, or expenses caused by any delay in delivery of the goods.
15.9 Treatments
No liability will be accepted for changes in appearance, performance, or defects in any of our fabrics if they are treated after purchase by spraying or processing of any kind, including flame proofing or the application of stain repelling treatments.
15.10 Intellectual property
All designs, images, graphics, and other materials are the property of Sofas & Stuff. You must not make copies of any Sofas & Stuff materials without our express prior written permission.
15.11 Other important terms
Every care is taken to reproduce faithfully all descriptions of goods; however, errors may occur. If you are in any doubt about the fabric you wish to purchase, we recommend you contact us at advice@sofasandstuff.com to discuss the goods in more detail. In the event of goods being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether the order has been confirmed. If we have already charged you for the order, we will subsequently cancel your order and immediately issue a refund to your account or card.
16. Written communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We aim to display the colours accurately, although we cannot guarantee that your computer’s display shows the true colours of our fabrics, small variances may occur. The samples sent to you may, therefore, vary slightly from the images on our website. All images on our website are for illustrative purposes only.
17. Notices
All notices given by you to us must be given to Sofas & Stuff Limited at The Dairy, Tripp Hill Farm Buildings, Fittleworth, West Sussex, RH20 1ER or advice@sofasandstuff.com . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
18. Transfer of rights and obligations
18.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
18.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
18.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
19. Events outside our control
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, snow, flood, earthquake, subsidence, epidemic or other natural disaster.
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.
19.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
20. Waiver
20.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
20.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
20.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.
21. Severability
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
22. Entire agreement
22.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
22.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
22.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
23. Our right to vary these terms and conditions
23.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
23.2 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
24. Terms of Use of Website and Privacy Policy
You should read our terms of use of website and privacy policy which together with these terms and conditions govern our relationship with you.
25. Use of user generated content
By responding #Sofas&Stuff on Instagram or Twitter or providing blanket written (digital and print) consent to any images you share from your social channels that use #SofasAndStuff or tag @sofasandstuff.
You agree to the following:
25.1 You grant Sofas & Stuff, its affiliates and/or related entities (collectively “Sofas & Stuff”) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Pinterest together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) in any media, including but not limited to its webpages, social media pages, emails, digital advertising, retailer sites, third party sites, stores for its marketing and/or its advertising both print and digital.
25.2 You grant Sofas & Stuff the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.
25.3 Sofas & Stuff may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.
You confirm and agree that:
(a) you own all the rights in the User Content and/or that you have permission from any person(s) appearing in the User Content to grant the rights herein;
(b) you and all other person(s) appearing in the User Content are not under 16; and
(c) Sofas & Stuff’s use of your User Content will not break any law or violate the rights of a third party. Sofas & Stuff has the right to disclose your identity to any third party who claims that the User Content infringes their rights.
You warrant that your User Content is truthful and accurate and that it does not misleadingly exaggerate the effect any Sofas & Stuff product(s) are capable of achieving (whether through pre-production techniques or post-production techniques (including filtering, retouching or editing etc)).[ add in here anything you may have seen before that could misrepresent your product or pre-production techniques applicable to Furniture imagery]
You consent to Sofas & Stuff’s collection of any personal information you provide, and Sofas & Stuff’s use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third parties working on Sofas & Stuff’s behalf. By posting User Content with any Hashtag(s) defined above or otherwise providing Sofas & Stuff with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Sofas & Stuff’s Privacy Policy, and applicable data protection laws and regulations.
You will not hold Sofas & Stuff, or any person acting on Sofas & Stuff’s behalf, responsible for any claims or demands in connection with the use of your User Content.
You accept that Sofas & Stuff will not pay you for the use of your User Content and/or for any intellectual property rights connected with them.
You accept that Sofas & Stuff may refuse to use or remove your User Content for any reason.
If you change your mind about sharing your User Content, or you do not want Sofas & Stuff to contact you about User Content again, please opt out by contacting our marketing team at marketing@sofasandstuff.com.
Sofas & Stuff reserves the right to alter these Terms and Conditions without warning.
26. Law and jurisdiction
Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
27. Fabrics
Stripe, check & pattern fabrics may not be cut & upholstered exactly as depicted on this website as each items is individually hand made for you.
28. Complaints procedure
Stripe, check & pattern fabrics may not be cut & upholstered exactly as depicted on this website as each items is individually hand made for you.
28.1 Sofas & Stuff Limited – Complaints Procedure.
SOFAS & STUFF LIMITED aims to provide outstanding products and services which meet and exceed your expectations. At Sofas & Stuff, our family has 70 years’ experience in the furniture industry. Our British handmade furniture is built and finished to the highest standard but unfortunately, as with all things in life, things can go wrong.
Our task is to efficiently deal with problems that can crop up from time to time. We aim to provide excellent customer service to all our loyal customers; our ambition is to resolve issues as quickly as possible and to retain our relationship. Our customers are front and centre in all of our actions and processes.
In order to ensure that we continue to provide an excellent service to our loyal customers, we have a procedure through which you can let us know if for any reason you are not satisfied with your dealings with the company. We believe we are good at what we do, but if we are not getting it right, please let us know.
If you are not happy at any point in your Sofas & Stuff experience, then please tell us by the following methods:
PRE-DELIVERY: Please refer any feedback relating to pre-delivery complaints directly to the showroom in which you placed your order.
POST DELIVERY: In the instance where your furniture has been delivered and you have an issue or complaint to raise, please do so by contacting our customer support team with your order number and any photos of the issue, if possible. Any complaint of this nature can be emailed to support@sofasandstuff.com
In the unlikely event of any problems arising with your furniture, we will either arrange a visit to inspect the products or arrange for collection of your Product at our cost and will carry out an inspection; If there is a genuine fault with the product that is due to faulty workmanship we will either repair the Product or provide you with a replacement. In the event of a replacement, you may select an alternative product but you will be liable to pay any difference in price.
28.2 MAKING A WRITTEN COMPLAINT: If you are not satisfied with our initial response or wish to raise the matter more formally, please email support@sofasandstuff.com so your complaint can be escalated via the correct channel. All written complaints will be logged. You will receive a written acknowledgement within three working days.
The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.
If after we have responded you are not satisfied, please write to the Head of Customer Support at our Head Office, who will then decide on any further steps to help resolve the situation. The matter will be escalated to our Directors where necessary.
28.3 TAKING THE MATTER FURTHER
Should you remain unhappy with the response received from Sofas & Stuff, we would advise that you contact Citizens Advice Bureau for further information.
Sofas & Stuff are not members of a trade association or Ombudsmen. However, we are willing to source an Alternative Dispute Resolution (ADR) scheme where mediation might be required.
If your complaint relates to your finance agreement:
If your complaint relates to the finance linked to your purchase, you can let us know and we will forward this onto your credit provider. They will acknowledge your complaint and investigate this thoroughly, their response will be provided within eight weeks.
What to do if you can’t reach an agreement:
If you are not satisfied with the credit providers response to your complaint relating to your finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of the credit providers final response letter to you.
Write to: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Call: 0300 1239123
Email: complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
28.4 Useful information:
Website link to showroom contact information: sofasandstuff.com/showrooms
Customer Support contact number: 01798 300 353
Head office address: SOFAS & STUFF. THE DAIRY, TRIPP HILL FARM BUILDINGS. FITTLEWORTH, WEST SUSSEX, RH20 1ER
Finally, please also let us know if you are happy with Sofas & Stuff services. We would love your feedback on your customer service experience, as we continually review our processes to ensure that the support you receive is first class. All responses are greatly appreciated
Financial Ombudsman Service: our homepage
The Financial Ombudsman Service is a free, fair and easy-to-use service that settles complaints between consumers and businesses that provide financial services.
