How it works

Choose your sofa, chair, bed or mattress

Our design consultants are on hand to help you create your bespoke sofa, chair or bed. They'll guide you through our sofa shapes, find the perfect size to fit your space and advise on our fabric choices to best suit your lifestyle, creating a sofa that's truly tailored to you.

Decide how you would like to pay

Spread the cost of your new sofa, chair, bed or mattress into monthly instalments using one of our 0% interest-free finance options. Choose the length of term and deposits start from just 25%. Our consultants will help you choose the right option for you and your budget.

Place your order in-store

At the moment we can only process finance plans in our showrooms. Our design consultants are on hand to guide you through your choices and options. Click here to find your nearest store.

We process your finance application

We’ll go through your application with you and send it to our trusted finance provider Novuna Personal Finance, who will carry out a credit check and advise us of their decision. You should get an instant answer on whether your application has been successful. In some cases, our finance provider may need to look at the application in more detail before making their decision. Should your application be declined, unfortunately, we won’t be made aware of the reason.

Application approved

Once your application is approved you will receive confirmation via email.

We start making your furniture

Your order will be sent to Sofas & Stuff's factory in Preston, where our expert craftsmen will begin to create your bespoke furniture.

Delivery and installation

Once your furniture has passed vigorous quality checks and has arrived at our warehouse, our team will book it in and send you an email confirming receipt of your order. They will suggest a delivery date, which we ask you to confirm, and we will then allocate a time slot one working day before delivery.

Your payment plan begins

Once your sofa or bed has been delivered your finance plan will begin.

Representative examples

Sofas & Stuff Limited FCA no. 742424 are authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender – credit is subject to status and affordability, and is provided by Mitsubishi HC Capital UK PLC. Terms & Conditions Apply.

Complaints

On the rare occasion that we do receive a complaint, we take it very seriously. If you are unhappy with the any aspect of the goods you purchased with us you may contact us in any way you prefer. Our contact details are as follows;
0808 178 3211
advice@sofasanadstuff.com
If your complaint relates to the finance linked to your purchase you can still let us know about this, but we will forward it on to your credit provider Novuna Personal Finance. Novuna will acknowledge your complaint and investigate it thoroughly and issue their response within eight weeks.

What to do if you can't reach an agreement
If you are not satisfied with Novuna’s response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. You must contact them within six months of the date of Novuna’s final response letter to you.
They can be contacted in the following ways:
• Write: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk
Further details can be found on the Financial Ombudsman Service website: www.financial-ombudsman.org.uk